Members of the National Assembly Standing Committee on Information Technology have expressed concerns that the merger between Telenor Pakistan and Ufone could negatively impact mobile service quality if network performance is not improved.
During a committee meeting on Tuesday, lawmakers questioned the ability of telecom operators to maintain reliable services after the merger and emphasized the need for stronger monitoring to protect consumers. They criticized existing network issues and highlighted complaints regarding poor coverage, weak signals, and unreliable mobile connectivity.
Committee Chairman Syed Amin Ul Haque raised concerns over the current performance of Ufone’s services, stating that the network quality had significantly declined in several areas. He stressed that telecom companies must improve their infrastructure and ensure better services for customers.
Committee member Rana Iradat Sharif also warned that Telenor users could experience similar service problems after the merger if necessary improvements are not made. He called for proper measures to ensure that the merger benefits consumers rather than creating additional challenges.
The lawmakers emphasized that telecom companies must focus on expanding network capacity, upgrading technology, and addressing customer complaints. They noted that millions of Pakistanis rely on mobile networks for communication, digital payments, online education, and business activities, making service reliability essential.
The Telenor Pakistan and Ufone merger is considered one of the major developments in Pakistan’s telecommunications sector. While such consolidation can potentially improve operational efficiency and investment capacity, lawmakers stressed that consumer interests must remain a top priority.
Telecom experts believe mergers can provide opportunities for better infrastructure development, wider coverage, and improved technology adoption. However, they also caution that integration challenges, network management issues, and customer service disruptions must be carefully handled during the transition period.
The committee directed relevant authorities to closely monitor the impact of the merger and ensure telecom operators comply with service quality standards set by regulatory bodies. Members called for stronger accountability mechanisms to address complaints and improve the overall mobile user experience.
Pakistan’s telecom sector has expanded rapidly over the years, with mobile services becoming a key part of daily life. From digital banking and e-commerce to government services and remote work, reliable connectivity has become increasingly important for citizens and businesses.
The committee’s concerns highlight the growing demand for better telecom services and stronger consumer protection. Lawmakers said future developments in the sector should focus on improving connectivity, affordability, and service quality for users across Pakistan.
